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When do I put my trash and recycle bins by the curb side?
IESI picks up trash on Wednesdays ONLY. Trash and recycle bins must be at curbside by 7 a.m. on your trash day.
What are the office hours for the MUD office?
The Wells Branch MUD office hours are from 8 A.M till 5 P.M. on Monday, Tuesday, Thursday and Friday. We are open Wednesday from 10 A.M. till 7 P.M.
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Who needs to fill out a water application?
All new Residents and those that are moving to a new location in Wells Branch need to complete a water connection application.
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When do residents receive a water bill?
Your water bill should be received by the first few days of each month.
If you do not receive your bill, please contact the MUD office at 251-9814.
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When is the water bill supposed to be paid?
By 5:00 PM
on the 20th of each month.
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Where can I go to pay my water bill?
Your water bill can be mailed to Wells Branch MUD at 1779 Wells Branch Parkway #110B Box 337, Austin Texas, 78728, dropped into the drop box at the Katherine Fleischer Pool on Klattenhoff (next to the community center) or brought to the MUD office
dropbox at 3000 Shoreline Dr. (next to the fire station)
You may also come to 3000 Shoreline to pay
your bill in person or call us at 251-9814
and pay with VISA or Mastercard over the
phone. You may also sign-up for automatic
draft from your credit or debit card and
your balance will be deducted each month
automatically. Come by our office to fill
out the auto-draft application.
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Do we have trash pickup?
Yes.
IESI picks up the trash at your curb
side once a week. They also furnish trash
can/receptacles to put your trash in, but these containers need to be retrieved after being emptied and placed where they can not be observed from the street.
Also the mud office provides recycling bins
if needed.
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What is the cost of trash service?
This cost is included in the Basic Service charge on your monthly water bill.
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When do I put my trash and recycle bins by the curb side?
IESI
picks up trash on Wednesdays ONLY. Trash and
recycle bins must be at curb side by 8 A.M.
on your trash day.
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What do I do if I have or see a water leak?
If you see water bubbling out of the ground or running down the curb gutter of the street, please call Crossroads Utility Services at 512-246-1400. If the leak is on your side of the meter, you will probably need to call a good plumber.
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What do I do if I want to add something on to my house or build something in my back yard? Are there covenant restrictions?
Yes there are covenant restrictions in Wells Branch. In fact there over 20 different sets of covenants. These were written by your developer. We are forced to follow these covenants in order to maintain property values and esthetic uniformity across the neighborhood. If you plan some type of home improvement that will effect the appearance of your property, you will need to get approval from the A.C.C. committee. Please feel free to contact the MUD office at 251-9814 and ask for the covenants inspector.
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Do we have a regularly scheduled neighborhood newspaper?
The Wells Branch MUD has for your convenience a once a month newsletter entitled "Wells Branch Word" which is mailed out to you at no cost to you. It will contain news about what is happening here in Wells Branch. If you do not receive your newsletter, come by 3000 Shoreline Drive and we will give you one. There is also a WBNA news letter that is delivered to your door.
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When are the pools open?
The Wells Branch MUD pools are opened year-round. Please see "pools" on this web page for the actual times. The times vary according to the season. We will update this page when the times change.
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Are swim lessons offered at the pool?
Yes, Wells Branch MUD offers swim lessons.
They are offered for 10 weeks in the summer.
Both adults and youth can take part in these
classes. We will post notices in the web site, newsletter and on the marquees when they are available.
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When does the MUD board meet and is it an open meeting?
The Wells Branch MUD board generally meets every 1st and 3rd Tuesday nights at the Community Center at 6:30 P.M. The meeting notices are posted at the Community Center as well as the marquees and will note the place and time. Yes it is open to the public unless otherwise noted on the postings of the meeting.
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Where are the swimming pools?
"Katherine Fleischer Pool" is located at 2106 Klattenhoff and "Willow Bend Pool" is located at 2801 Sauls Dr.
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Do you supply our electricity?
No. That is supplied by TXU at 800-242-9113 or City of Austin at 476-7721, depending on your location.
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I am a realtor and need
a 'Notice to Purchaser' document.
Do you supply these?
Yes, they
may be found here:
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What do I do if my can is broken and I
need a new one?
Call the MUD office at 251-9814 and request
a new can be delivered. New can deliveries
are done each Wednesday before 5 pm.
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Do you supply gas?
No. That
would be Atmos Energy at 800-460-3030
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What do I
do with my large bulky items?
Put it out
on your curb by 8 a.m. on your regular
trash day. You can also come to our
monthly Clean-Up Day at our Maintenance
office every 2nd Saturday of the month
from 8-5 pm. It is located at 13905
Thermal Drive across from Northwest
Elementary School. We have several
dumpsters to dispose of your bulky
items. Only residential dumping is
allowed, no commercial dumping
permitted.
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What is the MUD office address?
We are located at 3000 Shoreline Drive, which is next to the fire station located on the corner of Bratton Lane and Shoreline Dr. Our mailing address is 2106 Klattenhoff, Austin Texas 78728.
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What do I do if
I have a question about my water bill?
Our MUD Office located at 3000 Shoreline is only a convenient payment center. For all questions regarding billing, usage or delinquent notices, you must call our water management company, Crossroads Utility Services at 512-246-1400.
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What do I do with my grass
clippings, compost and tree limbs?
The MUD office
has black containers for your grass
clippings and compost.
Tree limbs must
be cut down to 6 foot bundles and layed near
your curb. All items must be placed at your
curb by 8 am on Monday and Tuesday morning
for TexaScapes to pick-up. If there are
large quantities of items in the District
during a particular week, your items may not
get picked up till Wednesday afternoon. Call
the MUD office at 251-9814 if you have
questions regarding composting.
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